Note: Possible account termination when using illegal leveling or illegally obtained gold.

Frequently Asked Questions

Buy From

1. What does do? provides a variety of services for online gamers. Chiefly, we are the largest seller of in game currency for massively multiplayer online games such as Wow, Diablo 3 , Final Fantasy XI, Guild Wars, Dungeons and Dragons Online, Auto Assault. has built its reputation based on competitive pricing, fast deliveries and reliable and consistent customer service.

2. Are there any discounts for larger orders?

The good news is YES. This will be based on a case by case basis. Please contact us via Live Help or email us for further detail information.

3. How do I check on the status of my order?

If you would like to track your order, please just click and visit our live chat online service and one of our customer service representatives will assist you straight away, in real time.

4. Why does my order require phone verification? 

We like to take all possible steps to protect our clients details as well as the integrity of By speaking with our clients on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.


1. Creating a Account in advance.

You can create an account at anytime by following these steps:

Click the "Register" link.

Fill in your First and Last Name.

Fill in your desired username and choose a password.

Click the "Sign-Up" button! It is that easy!

2. Do I have to register an account to order from

No, accounts are there for your convenience to save time on your next visit. But, you do not have to create an account to order from You also can place the order through our website without loggin.


1. How is delivery accomplished?

Usually, after we get the payment from customers. We will send an instruction email to you about how to get the gold from us. Therefore, after you done the payment , please check your E-mail inbox firstly , if you haven't received the email for a long time, please come to contact us on Live Chat.

2. What is the method of delivery?

There are two delivery method. Person Trade and Auction House.

Usually we prefer to use auction house for gold delivery. The first reason, we have time difference problem. After we received your order, we need time to prepare the gold for you. Usually it will take 30mins to several hours. For your convenience, use Auction House for delivery, you do not have to stay online in game all the time. The second reason, we can not hold the gold for long time. When we have the gold, we have to contact customer by telephone at once, whatever what time.

So, we highly recommend to use auction house, after you post the stuff in AH as we request, even if you are offline in game, we still can deliver the gold to you through AH. And we will take 5% auction house commission fee.

3. How long does delivery take?

Usually the estimate delivery time is between 30mins to several hours, no longer than 24 hours. If you want to check the exact time, welcome to our Live Chat online service anytime.

4. It is really important. Can you deliver right now?

If we are online, YES! If we are not online and it is very critical for you to get instant delivery, please contact us first before making your payment. Ensuring that we can deliver the item when you want it.

5. You have stopped talking to me in game during Person Trade. What is wrong?

Please rest assured that if we have stopped communicating with you, it is due to our Internet connection that was disconnected due to some reasons. When this happens, it is impossible for us to contact you or meet you until the connection was resumed. To help you, there is an indicator on our website that will let you know if we are online or not. Simply contact us again when we are back online.

6. Delivery of the items will be delayed IF:

1: Your E-check payment hasn't been cleared yet. It can take up to a 4-5 business day for the funds to be cleared. Delivery will be made after payment has cleared.

2: Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name or wrong server. Delivery can only be made until the right information is given.

It is important that you provide us with a valid email for us to contact you.


1. What forms of payment does accept?

We accept payment through a Paypal, Credit Card account: or Checking account with a CONFIRMED shipping address.

Sending a payment without a CONFIRMED shipping address will be at your own risk as we will not make delivery unless we received your confirmed shipping address . We reserve the right to reject your payment if it is sent through a Paypal account without a CONFIRMED shipping address.

NOTE: For larger orders we may require a Western Union as payment. Please contact us via Live Help on how to send us money for Western Union payment. (If you want to know about Western Union payment method, please go to

How long does it take for my payment at to be processed?

E-check - Processing takes up to a 4-5 business day wait until the funds have cleared.

Paypal account balance - Processing is instantaneous and delivery can be made anytime after we receive the payment in our account. After you have sent your payment information, Paypal will inform us regarding your payment by forwarding a receipt to us. We will contact you to arrange for delivery once we have verified all your details.


What is PayPal and how does it work?

Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as, eBay and of course IGE. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

My shipping address is not confirmed. How can I confirm my shipping address?

Go to and click on help , use keyword confirm shipping address in the help search box.

I forgot to include my Confirmed shipping address. What Should I do?

Please visit and log into the same Paypal account that you placed your order from. Click on the Send money' tab and input the following:

Why is my shipping address unconfirmed?

PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed. Currently, our system cannot verify most non-U.S. credit card billing addresses.

These types of security measures are unfortunately necessary in an online environment where it is difficult to check someone's identity. In the physical world, sellers can check someone's credit card and driver's license. In the online world, where simple and effective identification tools do not yet exist, we have to take different precautions. We believe that these safety precautions are in the interest of all our members.

I am using Paypal Mastercard. Why Cannot I process the payment?

Paypal is having some problems in processing funds through Mastercard payment. We will accept VISA payment on this site at the moment.


What is a pending e-check, and why do I need to wait for it to clear?

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to account and then delivery can take place immediately thereafter.

How do I avoid sending an e-check?

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for Member Login, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options Member Login supports.

I have sent an E-check, but I did not mean to. How do I cancel it?

If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.


Is this business safe or legal? has specialized in this kind of business over 2 years, and served hundreds of thousands of customers. The stock we have available has been purchased legitimately from game players the world over who chose to sell their excess.

Why do I have to send money first? How do I know you will uphold your part of the transaction?

How to protect from imposters?

It is always safer to deal with a well known trader and seller. The following procedures are now implemented at for all trades and purchases to protect our customers from scammed.

When purchasing products make sure you are always make your payment ONLY to [email protected] on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!

When dealing with staff over Live Help, IF YOU ARE ASKED TO HAND ANYTHING OVER FIRST before getting something when trading, send an email to [email protected] with a password for him to repeat to you in a game if you are unsure!

An additional safety feature is to click on the Live Help Button on our website. That links you directly to an staff. When you follow the above procedures, your trade or purchase from will always be 100% safe!

I'm worried about the privacy of my details?

We do not disclose your details to any third party. If you want to find out more about our policy go to Privacy Policy in the footer area on the homepage.

Customer Service Center

Welcome to customer support center. We pride ourselves on our high quality customer support; Keeping online every day, around the clock, to serve you. Click the link bellow to chat with our online support right now: Live Chat

Contact us by Live Chat

You can reach us at any time of day via Live Chat. Just click on the Live Chat button below and you will be connected to our support department.

Frequently Asked Questions (FAQ)

For immediate answers to the most frequently asked questions, Frequently Asked Questions

Contact us via Email

You can reach us at any of the email addresses below. Please allow up to 24 hours for us to respond. If you have urgent issues that need our immediate attention, please contact us via LiveChat.

Currency contacted E-mail Address: [email protected]


Our Cheap & Safe Products and Caring Service Bring Us About All Favorable Review.


Our Professional Transaction Ensures 100% Safe Products for All Game Currencies & Services.


Our Fast Delivery Ensures The Customers Get Their Purchase As Soon As We Can.


For Delayed or Invalid User Information Orders We Will Initial Full Refund within 2 Workdays.

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Contact Our Online Support for Help if You Have Any Questions About Our Store or Products.

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Company: Hefei ShunHuo Commerce and Trade Co Ltd    Address: Shanghai City Apartment 6 building 3-3, North Xicuiwei Road, Jinzhai South Road, Hefei Economic and Technological Development District, Anhui